RETURNS & REFUNDS POLICY
We recommend that customers thoroughly inspect the goods when delivery takes place. If upon delivery you notice an item is damaged, not as described, or faulty you are required to reject delivery by the driver to which you will need to contact our Customer Service Team within 24 hours to arrange re-delivery.
If damage is noticed after delivery you must contact our Customer Service Team within 24 hours of receiving your delivery to which evidence of the damage will be required i.e. photographs.
As the customer, you have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made.
Powerland will cover the cost of shipping both ways for faulty items returned within 3 days. Outside this initial 3 day period, the buyer will be responsible for the cost of shipping both ways. If an item was picked up from the store, any faulty goods must be returned to Powerland by the buyer. Powerland is not responsible for returning any products that have been lost in transit if you have returned it at your own will.
In the event of any returns, a Return Authorisation number must be obtained by providing a brief explanation of the reason of returning the goods. You must provide particulars as to why you are not satisfied with the products in your order. If for any other reason you need to return an item please call our Customer Service Team within 7 business days of receiving your delivery.
Upon receipt of a returned product, Powerland will inspect the product and make its decision in its sole discretion whether it is more appropriate to offer a repair or replacement. We will offer a repair or replacement within 28 days of receiving the faulty item or earlier depending upon stock availability. If a replacement or repair cannot be provided within a reasonable time frame, a full refund or store credit will be provided.
If your goods remain boxed and unopened you may return them within 7 days from when you received your order for a full refund. A collection fee of $50 or the amount of a delivery fee which we will quote will apply if greater than $50 will apply. We will organise for your return goods to be collected, with goods usually collected within 3 days. If you wish to return an item by bringing the item in store, we may have to charge you any delivery fee we would of paid to send you the item, even if we sent the item to you for free, as we may have paid courier fees to send it to you.
If your goods have been unboxed but otherwise are as new (have not been used or connected) a restocking fee of up to 30% of your purchase price will apply. If they are still boxed and unopened a restocking fee of up to 30% of your purchase price can apply - this is treated on a case by case basis. A minimum collection fee of $50 or the amount of a delivery fee which we will quote will apply if greater than $50 will apply. Again, we will organise for your return goods to be collected, with goods usually collected within 3 days. As above, if you wish to return an item by bringing the item in store, we may have to charge you any delivery fee we would of paid to send you the item, even if we sent the item to you for free, as we may have paid courier fees to send it to you.
We are unable to accept return of any goods that you have attempted to connect, install or have used.
If you would like to cancel an order you have only placed a deposit for, a 10% termination fee of the total order price will be charged to you.
All refunds or redeliveries will be issued when goods have arrived back to our Powerland warehouse and have been inspected by a member of our team. Refunds will be made by the same method used for the purchase except for cash payment, which will be refunded by cheque.
This policy does not apply to any Items bought on sale. No returns, refunds, or replacements will be available in such an event.
Return of goods must be addressed to:
Powerland Electronic Returns
Shop 16-20, 1-11 Sappho Road,
Warwick Farm Homemaker Centre,
Warwick Farm, NSW, 2170
To obtain further information to assist your purchase, please feel free to contact our Customer Service Team.